Reynolds INC

Company number 11847690

Registered office address: Unit 7 Dura Business Park, Yspitty road, Llanelli, SA14 9TD

Our Guarantee

While every effort has been made to ensure that the information displayed on our website is accurate, Equip4gyms cannot be held liable for any price changes, errors, or omissions.

Due to contractual commitments to our major suppliers, we cannot offer to service on an ad-hoc basis. However, we guarantee the quality of all equipment, which is fully serviced before dispatch.

All our staff are trained to manufacturer guidelines with many years of experience giving you complete confidence in your purchases with us.

Please consult your doctor prior to using any exercise equipment.

All products are sold subject to availability.

Your Right to Cancel

In accordance with distance selling laws in the UK, you have the right to cancel and obtain a full refund on any order if you notify us within 14 days of receiving your goods. Goods must be returned within 14 days of notification for a full refund to be issued.

Delivery

  1. Prior to delivery, you are responsible for informing us of any restrictions regarding access to the property that may be a hindrance to our installation engineers and/or couriers. Please note that due to the size of some of our delivery vehicles, tight bends, narrow lanes, etc. may prevent access. If this information is not provided and we are unsuccessful in delivering your items we cannot accept any claims for compensation, and you will still be liable for delivery charges.
  2. A signature will be required upon receiving the goods. Please check that everything is correct before removing any items from the pallet they were delivered on prior to signing, as any claim for damage cannot be accepted after this. Signing the delivery note stating that the goods were not checked etc. will also invalidate any claims for damage. 

Faulty/Damaged Goods

If your item arrives damaged then you must decline delivery, any damages after signature as any claim for damage cannot be accepted after this.

Returns 

Returns are accepted within 31 days of delivery, the returns are dependent upon the platform used to purchase. Please check prior to submitting a return request.

All return must go through a 4 step process prior to us accepting a return for refund or replacement

A. All issues must be submitted to office@equip4gyms.co.uk within the return period you agreed at point of purchase

B. Troubleshooting methods with one of our dedicated support agents

C. ALL items must be returned on pallett at kurbside as you had delivered

Return postage is to be covered by YOU the BUYER.

Replacement 

Replacements are accepted within the 90 days free warranty provided the replacement are to be authorised by the DIRECTOR and will have had to go through all troubleshooting methods. If a replacement is agreed we may not have the exact product in stock so therefore a like for like replacement would be provided

Refunds

A. Refunds will only be accepted pending authorisation within 31 days of delivery. 

B. Refunds will be processed to the payment method originally used, all refunds are ONLY processed after returned delivery and item is as stated upon authorisation

Warranty

The warranty lasts for 90 days from the point of delivery or collection. The warranty covers any damage which is not caused by human error or miss-use of the product and can be extended at any point during the certified duration. Warranty is void if the item purchased has been tampered with or serviced by any engineer that is not authorised by us.